Will you email me when my order is shipped out?

- You will get a confirmation email when you have placed your order, and another when your order is on it's way! 

How can I pay?

- We currently accept Credit Card and PayPal payments. You do not need a PayPal account to pay. 

I ordered more than 1 item, why did I receive 1?
When you order multiple items at a time some may be shipped separately from one of our multiple warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!

How long will it take to receive my order?

- After processing it usually takes 9-21 business days for delivery depending on your location.

                              USA : 11-29 days average

                              Canada: 19-45 days

                              UK: 18 – 35 days

                              Netherlands 10-19 days

                              Australia: 9-19 days

                              New Zealand: 9-19 days

 Can I cancel or change my order?

- Unfortunately, once you place your order it cannot be changed after. All orders are handmade once you order, so it is unlikely for us to cancel/change an order, but in some cases we can. So please make sure you spend some time browsing and order the correct items that you want! Just email us and we will be sure to help you out. 

Can I refund or exchange my order?

-  Refunds are on case by case basis, please contact us on hello@promo-panda.com

Taxes & Duties:

- We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.